Privacy policy

Last updated: September 16, 2026

Privacy Policy

ZIJ operates this store and website, including the products, services, content, features, and tools available through our online store.

This Privacy Policy explains how ZIJ collects, uses, stores, and shares personal information when you visit our website, create an account, place an order, communicate with us, or otherwise use our services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information necessary to provide our services, including:

Contact information: your name, phone number, email address, billing address, and shipping address.
Order information: products you purchase, return, exchange, or cancel, as well as order history and related transaction details.
Account information: information associated with your ZIJ account, including information required to participate in our Loyalty Program.
Payment information: payment method, transaction details, payment confirmation, and other information necessary to process your payment. Payment card information may be processed securely by our payment providers.
Customer communications: information you provide when contacting our customer service team or communicating with us regarding your order.
Technical information: information automatically collected when you use our website, such as device, browser, network, and usage information.

2. How We Collect Information

We may collect personal information:

Directly from you when you create an account or place an order.
When you contact us through email, WhatsApp, telephone, or our social-media platforms.
Automatically when you browse or use our website.
Through service providers that help us operate our store and provide our services.

3. How We Use Your Information

ZIJ uses customer information when necessary to:

Process and fulfill your orders.
Confirm orders before shipment.
Arrange shipping and delivery.
Process payments.
Handle returns, exchanges, and refunds.
Provide customer service and resolve customer issues.
Manage customer accounts and our Loyalty Program.
Communicate with you regarding your orders, account, or requests.
Maintain the security of our website and protect against fraudulent or unauthorized activity.
Comply with applicable laws and legal requirements.
Improve our website, products, and customer experience.

4. Sharing Your Information

ZIJ does not sell your personal information.

We may share the information necessary to provide our services with trusted service providers involved in operating the store, including:

Shopify, which provides the ecommerce platform used to operate our online store.
Payment providers, when necessary to process your payment.
Shipping and delivery companies, when necessary to deliver your order.
Technology and service providers that help us operate our website and customer-service functions.
Government authorities or other parties when disclosure is required by applicable law.

We only share information when reasonably necessary for the relevant service, transaction, legal requirement, or legitimate business purpose.

5. Order Confirmation & Customer Communication

To confirm and fulfill orders, ZIJ may contact customers through:

WhatsApp
Telephone
Email

Our official customer-service email is:

support@zij-eg.com

Customers may also contact us through our official social-media platforms for assistance and customer-service support.

6. Payment Information

ZIJ offers several payment methods, including Cash on Delivery, InstaPay, electronic wallets, and bank card payments where available.

Payment information may be processed by the relevant payment provider. ZIJ does not need to directly store complete bank card information when the payment is processed through a third-party payment provider.

7. Cookies & Website Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, and improve the customer experience.

Some technologies may be provided by Shopify or other service providers used to operate our online store.

8. Customer Accounts

Customers may create an account to access account-related features and participate in the Loyalty Program.

Customers are responsible for keeping their account credentials confidential and should not share their password or other account information with others.

9. Data Security

ZIJ takes reasonable measures to protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

ZIJ may retain customer information for as long as reasonably necessary to:

Fulfill orders and provide customer services.
Maintain customer accounts.
Manage returns, exchanges, and refunds.
Operate the Loyalty Program.
Comply with legal and regulatory obligations.
Resolve disputes and enforce applicable agreements and policies.

11. Your Information Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

Requests regarding personal information can be made by contacting us at:

support@zij-eg.com

ZIJ may need to verify your identity before processing certain requests.

12. Third-Party Services

Our website may use third-party services necessary to provide our ecommerce, payment, shipping, analytics, and other business functions.

Third-party providers may process information according to their own privacy policies and applicable requirements.

ZIJ is not responsible for the privacy practices of third-party websites or services that are outside our control.

13. Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that allows us to operate our store, process orders, and provide the online shopping experience.

Information submitted through our store may be processed by Shopify in accordance with Shopify's applicable privacy policies.

14. Social Media

Customers may contact ZIJ through our official social-media platforms for customer-service assistance.

Information voluntarily provided through these platforms may be processed according to the privacy policies and terms of the relevant social-media platform.