Refund policy

RETURN & REFUND POLICY

At ZIJ, we want you to be happy with your purchase. If you need to return or exchange a product, please review the following policy.

1. RETURN & EXCHANGE PERIOD

Returns and exchanges are accepted within 14 days from the date you receive your order, subject to applicable Egyptian consumer protection laws.

2. RETURN & EXCHANGE CONDITIONS

To be eligible for a return or exchange, the product must:

• Be in its original condition.
• Be unworn and unused.
• Have its original packaging.
• Not be washed, altered, damaged, stained, or otherwise changed after delivery.

Before sending the product back, please contact our Customer Service team and provide:

• Clear photos of the product.
• A clear and accurate explanation of the reason for the return or exchange.

All returned products are inspected by our Quality Control team upon arrival.

A return or exchange may be declined if the product does not meet the applicable conditions above, except where mandatory consumer protection rights apply.

3. DEFECTIVE PRODUCTS

If you receive a product with a manufacturing defect or a defect in the fabric/material, you may request either a return or an exchange.

Please contact Customer Service within the applicable return period and provide clear photos and a detailed description of the defect.

The product will be inspected by our Quality Control team upon receipt.

If the defect is confirmed, ZIJ will provide the applicable remedy in accordance with Egyptian consumer protection laws.

4. SALE & DISCOUNTED PRODUCTS

Products purchased as part of a sale or promotional discount are not eligible for return or exchange due to change of mind or preference.

However, discounted products may be exchanged if a manufacturing or fabric/material defect is confirmed, subject to applicable law.

5. RETURN & EXCHANGE SHIPPING COSTS

For returns or exchanges requested for reasons attributable to the customer, the applicable shipping costs are the customer's responsibility.

If a product was incorrectly sent by ZIJ, ZIJ will bear the applicable shipping costs.

For defective products, shipping costs will be handled in accordance with applicable Egyptian consumer protection requirements.

6. REFUNDS

Refunds are processed after the returned product has been received and inspected and the return has been approved.

For payments made through InstaPay or an electronic wallet, the refund will be transferred after the inspection and approval of the return, using an available method agreed with the customer.

For payments made by bank card, the refund will be processed back to the card used for the purchase.

Bank or payment-provider processing times may take up to 21 business days. Any delay caused by the bank or payment provider is outside ZIJ's control.

7. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please contact ZIJ Customer Service through our official customer-service email.

For order confirmation and return/exchange coordination, our team may also contact you through WhatsApp or telephone.

Please provide your order number, clear product photos, and a detailed explanation of your request.

8. PRODUCT CARE

Please follow the care instructions provided on the care card included with your ZIJ product.

Damage resulting from failure to follow the recommended care instructions may not be considered a manufacturing defect, subject to applicable law.

9. IMPORTANT NOTE

Nothing in this policy is intended to limit or exclude any rights granted to consumers under applicable Egyptian laws and regulations.

For any questions regarding returns, exchanges, or refunds, please contact our Customer Service team.