SHIPPING POLICY

Last Updated: September 16, 2026

1. Shipping within Egypt

ZIJ currently offers delivery across Egypt.

Delivery times are generally 2–5 business days, depending on the customer's governorate and location.

2. Shipping Fees

Shipping fees are not fixed and vary depending on the customer's governorate and location.

Shipping fees are determined by the shipping company and may change at any time according to the shipping company's rates and policies.

The applicable shipping fee will be displayed to the customer on the website before completing the purchase.

3. International Shipping

International shipping may be available upon prior coordination with the ZIJ Customer Service team.

Customers interested in international shipping should contact us before placing their order to confirm availability, shipping costs, delivery arrangements, and any applicable requirements.

4. Order Confirmation

All orders must be confirmed before shipment.

ZIJ may contact the customer through WhatsApp or telephone to confirm the order and delivery details.

If the customer does not respond to our attempts to confirm the order within two business days, the order will be cancelled and will not be shipped.

5. Delivery

ZIJ works with established shipping companies to provide a reliable delivery experience and minimize unnecessary delays.

Estimated delivery times are provided as a general guideline and may vary depending on the customer's location and circumstances affecting the delivery process.

Shipping procedures and requirements are subject to the applicable policies of the shipping company.

6. Refused or Undelivered Orders

If a customer refuses to receive an order or fails to receive the shipment for reasons attributable to the customer, resulting in the shipment being returned to ZIJ, the customer may be responsible for the applicable shipping and return-shipping costs, subject to applicable law.

7. Incorrect Products

If ZIJ sends a product different from the product ordered by the customer due to an error on our part, ZIJ will bear the applicable shipping costs associated with correcting the order.

8. Delays Beyond Our Control

ZIJ follows the shipping policies and procedures of the shipping companies we work with.

Shipping policies, fees, and procedures may be updated by the shipping company from time to time, and applicable updates will be followed.

ZIJ is not responsible for delays caused by force majeure or circumstances beyond our reasonable control.

We work with established shipping companies to minimize delays and provide our customers with the best possible delivery experience.

9. Contact

For shipping inquiries, international shipping requests, or assistance with your order, please contact ZIJ Customer Service:

Email: support@zij-eg.com

For order confirmation and delivery coordination, our team may also contact you through WhatsApp or telephone.